Privacy Policy

ReplyKaro ("we," "our," or "us") provides an AI-powered WhatsApp assistant for small and medium businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Account Information: When you register, we collect your name, email address, and business details (business name, category, phone number).

WhatsApp Messages: We process messages sent to and from your WhatsApp Business number to provide AI-powered responses. Messages are stored securely in our database to maintain conversation context.

Usage Data: We collect analytics such as message counts, appointment bookings, and response times to provide dashboard insights.

We use collected information to:

• Provide and maintain our AI WhatsApp assistant service
• Process and respond to customer messages on your behalf
• Schedule and manage appointments
• Generate analytics and business insights
• Improve our AI models and service quality
• Send service-related communications

Your data is stored securely using Google Firebase (Firestore) with encryption at rest and in transit. WhatsApp Business API access tokens are encrypted using AES-256 (Fernet) before storage. We implement industry-standard security measures including HTTPS, webhook signature verification, and role-based access controls.

We use the following third-party services:

• Meta (WhatsApp Business API) — Message delivery and receipt
• Google Firebase — Authentication and data storage
• Google AI (Gemini) — Natural language processing
• Sentry — Error monitoring (no personal data sent)

Each third-party service has its own privacy policy governing its use of data.

We retain conversation data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us. Upon account deletion, all associated business data, conversations, and knowledge base content will be permanently removed within 30 days.

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Withdraw consent at any time

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

If you have any questions about this Privacy Policy, please contact us at:

Email: support@replykaro.com
Website: https://client-seven-kappa-22.vercel.app